Privacy Policy

Effective date: April 25, 2026

Zerohive Private Limited ("ZeroHive," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

1. Information We Collect

We collect information that you provide directly to us, as well as information generated through your use of the Service:

Account Information: When you create an account, we collect your name, email address, organisation name, job title, and authentication credentials.
Usage Data: We collect information about how you interact with the Service, including features accessed, actions taken, timestamps, and session duration. This data is used solely to improve the Service and is never shared with third parties.
Device & Technical Information: We automatically collect device type, operating system, browser type, IP address, and general location (city/country level) for security and service optimisation purposes.
Support Communications: When you contact our support team, we retain the content of your communications to resolve issues and improve our service.
Customer Application Data: Applications you build using ZeroHive are deployed on your own infrastructure. We do not collect, access, or store any data processed by your applications.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To create and manage your account, provide the Service, and deliver customer support.
Service Improvement: To understand usage patterns, diagnose technical issues, and develop new features.
Security: To detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
Communication: To send you service-related notices, updates, and security alerts. We will never send unsolicited marketing communications without your explicit consent.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Storage & Security

ZeroHive's platform is designed around the principle that your data stays on your infrastructure. Applications built with ZeroHive are deployed within your on-premise or private cloud environment. We do not host, process, or have access to any data that flows through your deployed applications.

For account and usage data that we do collect (as described in Section 1), we implement industry-standard security measures including:

Encryption at rest (AES-256) and in transit (TLS 1.3)
Access controls with role-based permissions and multi-factor authentication
Regular security audits and penetration testing by independent third parties
Automated monitoring and anomaly detection systems
SOC2 Type II certified infrastructure and processes

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: With trusted third-party vendors who assist us in operating the Service (e.g., cloud hosting, analytics, customer support tooling). These providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing services to ZeroHive.
Scheduling Data: When you book a demo call through our website, your name, email address, and chosen time slot are transmitted to and processed by Cal.com (cal.com) as a data processor acting on ZeroHive's behalf. Cal.com retains this data in accordance with their own privacy policy and data retention practices. ZeroHive may also receive booking confirmation details via calendar invites and email notifications generated by Cal.com. For details on how Cal.com handles your data, please refer to Cal.com's privacy policy at cal.com/privacy.
Legal Requirements: When required by law, regulation, legal process, or governmental request. We will notify you of such disclosures unless prohibited by law.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
With Your Consent: We may share your information when you have given us explicit consent to do so.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions.
Portability: Request a machine-readable copy of your personal information for transfer to another service.
Objection: Object to the processing of your personal information for specific purposes.
Restriction: Request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us at privacy@zerohive.ai. We will respond to your request within 30 days, or within the timeframe required by applicable law.

6. Cookies & Tracking

We use minimal, strictly necessary cookies to maintain your session and remember your preferences. We do not use third-party advertising cookies or cross-site tracking technologies.

We use privacy-respecting analytics to understand aggregate usage patterns. These analytics do not track individual users across sites and do not collect personally identifiable information.

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide you with the Service. If you request account deletion, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

Usage data is retained in anonymised, aggregated form for up to 24 months for service improvement purposes.

8. International Data Transfers

ZeroHive is designed for on-premise and private cloud deployment, which means your application data remains within your chosen jurisdiction. For account-level data, we ensure that any international transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) where required.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective date" above. For significant changes, we will provide additional notice via email or in-app notification at least 30 days before the changes take effect.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zerohive Private Limited
Privacy Team
Email: privacy@zerohive.ai